Quote&GO platform is used daily by furniture manufacturers and resellers across Europe. In this Case Study, we share insights from one of our customers who improved their transport operations with Quote&GO.
What was the problem?
A furniture producer in France organizes approximately 10 transports each week. They were sending transport requests to at least 3 subcontractors because prices and truck availability varied even on daily basis.
However, the process of ordering transport was lengthy – they had to wait 2-4 hours for a response and negotiate prices, which usually wasn’t successful. Sometimes transports were cancelled by carriers just before the planned loading date.
Moreover, 50% of the routes were permanent, but this did not ease organization. Each time, they had to send an email with all the details and create a transport order.
Carriers required signing contracts with lots of unnecessary formalities.
The process also lacked information about shipment status – they received updates only upon request, and it wasn’t in real-time.
Last but not least, even for small cargo in weight and dimensions, they always had to pay for full-truck-load delivery.
What was the solution?
Digital transport solutions provided via Quote&GO focus on delivering the best possible experience during both the ordering process and the entire transportation service – from pickup to delivery and payment.
This is based on team of 180 transport experts with 11 years of experience in freight-forwarding, with special attention to the furniture sector.
Thanks to Quote&GO, the customer now receives:
- Instant and real-time guaranteed prices – no more waiting hours for a response.
- The best possible price adjusted to the current market situation – thanks to algorithms that check all transport details real-time.
- Guaranteed truck availability, bookable in 3 minutes online.
- Free access to our tracking SPACE platform – with real-time shipment status available on any device.
- Instant email updates after loading and unloading, plus CMR documents sent within 24 hours.
- You can easily book delivery once again with all the details already filled in.
- Up to 40% lower price with the shared-truck space option.
Implementation
Quote&GO doesn’t require any special implementation process – every company can book a delivery without registration; no contract is needed.
To log into the SPACE platform, you just need to use the same email you used to book transports – we take care of the rest, and all data is available immediately.
Results after using Quote&GO
After using Quote&GO for transport booking, the customer experienced:
- Always transparent pricing available in seconds.
- Easy transport booking, saving approximately 2-4 hours every day.
- Elimination of administration and paperwork – all documents available online.
- Peace of mind thanks to real-time shipment status.
- 24/7 Freight Monitoring by dedicated department
- 100% of loadings and delivered on-time.
- 40% lower rates by using the Lowest Price option – for deliveries which are smaller than full-track load
- Direct deliveries loaded and delivered even on the same day.
- Photos confirming a delivery sent upon request.
- No pre-payments – payment in 14 days after delivery.
- A dedicated Shipping Agent and Customer Service team available to answer any questions and provide help to expand deliveries to different countries.
During transport process we provided utmost care and security. Products were carefully secured with transport straps and truck was stopping only on guarded car parks.
Summary
A French furniture producer, facing challenges with varied pricing, delayed responses, and unreliable transport services, transformed their logistics operations with Quote&GO. They achieved significant improvements, including instant and guaranteed quotes, guaranteed truck availability within minutes, real-time shipment tracking, and up to 40% cost savings through shared-truck space options.
The result was a streamlined process with reduced administrative burden, transparent pricing, on-time deliveries, and cost-effective solutions without compromising shipment security.
Get a free quote and see how it works.
Interested in our solutions perfectly suited for the furniture industry? Schedule a meeting with our Customer Service – choose a suitable time here.
